I’m becoming more and more tuned into how different our rhetoric is from our actions. It could be that the sense that we have about what people want simply isn’t true about the majority of people, but it also could be that we’re really bad at articulating what we want, so we say we want one thing, but then we make another thing happen. And I’m not talking about some clear misunderstandings of the topics or the questions, like in this great clip from a West Wing episode. I’m talking about the failure to articulate what we really want.
Hitting Bregma 